Shopping policies.

Orders & payment

Prices on this website are shown in US dollars. Review the items, quantities, any discounts, shipping charges, applicable taxes and final total before paying.

Submitting an order creates an order record; it does not by itself confirm payment or shipment. Payment is confirmed by the payment provider, not simply by returning to this website or receiving an order number. For checkout offered through Antom, payment is completed on the provider’s hosted page using the methods available there.

Order and payment updates are sent to the email address entered at checkout. Check that address before paying. Guest customers must verify their checkout email before placing an order. Orders placed while signed in belong to that customer account, even if a different email is entered for notifications.

We keep guest and account order records for purchase history and after-sales support. A guest browser’s access can expire without deleting the order. Sign in to a verified customer account using the same email as a guest order to link that order to your account, or contact care with your order number and checkout email for help.

Never send full card numbers, card security codes, passwords or verification codes through our contact window. Vermisse does not store full card details.

If we cannot fulfill an order, including because an item is unavailable, we will contact you and arrange cancellation and the appropriate refund. We will not substitute a product or charge an additional amount without your agreement.

Shipping & delivery

We currently accept delivery addresses within the contiguous United States (48 states) and Washington, DC only. Alaska, Hawaii, U.S. territories and military mail addresses (AA, AE and AP) are not supported. Delivery availability and shipping charges depend on the destination and the options offered for your order. Review the available delivery information before paying. We do not promise a specific carrier or free-shipping offer unless it is expressly offered for your order.

Shipping charges are calculated from your delivery details and included in the total shown before payment. If shipping cannot be calculated, checkout cannot proceed. Changing your address or quantity may change the shipping charge and order total.

Order processing and transit are separate stages. Payment confirmation does not mean that a parcel has shipped. Once shipment is confirmed and a tracking number is available, we send the tracking details to the email address entered at checkout. You can use that number on the carrier’s website to check delivery progress.

If the warehouse provides an available PDF shipping label, we include it with the shipping update or send it in a separate email when it becomes available. This is the outbound shipment label, not a prepaid return label or proof of delivery. Contact care if you need help finding your tracking details.

If we cannot ship within the promised time, we will notify you and offer the choice of agreeing to a delay or cancelling the unshipped portion for a refund. Where no shipping time is stated, we will follow the applicable shipping deadline and delay-notice requirements. Your legal cancellation and refund rights are not limited by our general cancellation policy.

If a parcel is delayed, missing or marked delivered but not received, contact us so we can investigate. We will not reject a claim solely because tracking says “delivered,” or indefinitely delay resolving it while requiring you to pursue the carrier yourself.

Cancellations & changes

If an order appears in your account, open its details to request cancellation before shipment. For a guest order, or if you need help with cancellation or an address change, contact Vermisse care with your order number and checkout email as soon as possible. Updating a saved address in your account does not change an order you have already submitted.

An unpaid order requires no refund. Through account self-service, paid orders that have not shipped can be cancelled only as a whole order, not item by item. Once cancellation is confirmed, we will refund the full remaining amount actually paid for the order, including shipping charges collected. Any amount already refunded will not be refunded again. We do not charge cancellation or payment-processing fees. Contact care for delayed or partially shipped orders; the self-service limits do not restrict your applicable cancellation and refund rights.

A cancellation request is not confirmation that an order has been cancelled or refunded. For a self-service cancellation refund, if an order has been submitted to the warehouse, we must confirm that the warehouse order has been cancelled before initiating a cancellation refund. If fulfillment has not yet been submitted, we must confirm that it has been stopped. If cancellation fails or its outcome is still unconfirmed, we will not issue a refund through this cancellation process; contact care for review.

Care checks the order’s current fulfillment status before processing a refund. If warehouse cancellation has failed, or the order has already shipped, care may separately approve a refund after reviewing the circumstances. If the fulfillment status is still uncertain, the request remains under review until it can be confirmed. An approved refund for an unshipped order covers the full remaining amount actually paid, including shipping charges collected. A refund does not by itself confirm that a shipment has been stopped or recalled. These procedures do not override your legal rights to cancel a delayed order.

If an address correction or reshipment would involve an additional charge, we will explain it and obtain your agreement first.

Returns & refunds

Return eligibility. For a direct Vermisse purchase, you may request a change-of-mind return within 30 calendar days, starting the day after delivery. Items must be intact, unused and unopened, with any original seals intact and the original packaging and included items complete. Opened or used personal-care products are generally not eligible for change-of-mind returns.

Product issues and individual concerns. Allergic reactions, irritation, leaks, damage, missing items, incorrect products, defects and other concerns should be discussed with Vermisse care. Product and safety issues are not automatically excluded because a product has been opened. Contact us with your order number and a description of the issue so care can review the circumstances and discuss an appropriate resolution. Contacting us does not automatically approve a refund or replacement. Photos of the product, packaging or shipping label help when safe to obtain; a lack of photos does not automatically disqualify a claim.

For a verified product or fulfillment issue, care will discuss a refund or replacement with you. Necessary return costs for a verified defect, wrong item or our fulfillment error remain our responsibility. Do not mail a broken or leaking bottle without instructions. We will tell you if the item does not need to be returned. If you experience irritation or an allergic reaction, stop using the product and contact care; seek medical advice when needed.

How to request a return or refund. Once an order has shipped, self-service refunds are not available. All return and refund requests must be reviewed and processed by Vermisse care. Select “Contact care” in your account order details, or open the contact window directly. Guest customers can also use the contact window. Provide your order number, checkout email, the items involved and the reason for your request. Contacting care does not automatically approve a return or refund. Obtain return confirmation and shipping instructions before sending anything back. Only use the return address provided for your request. An unsolicited return may be difficult to identify; we will review the information available and your applicable rights rather than automatically deny a refund.

Hand the parcel to the carrier within 14 calendar days after receiving return instructions. Keep proof of shipment and tracking details. Contact us before that deadline if you need more time.

Return costs. You pay return shipping for a change-of-mind return. We do not charge a restocking fee. If a paid return label is offered, we will disclose its cost and obtain your agreement before you use it. Necessary return costs for a verified defect, wrong item or our fulfillment error are our responsibility.

Refund amounts. Refunds are based on the amount actually paid, not the original list price. For a shipped order, care will review the request and confirm the approved refund amount. Total refunds against an order cannot exceed the amount paid for that order; previous refunds are not paid again. Only one refund request for an order can be processed at a time. A refund that is still being processed or verified must be resolved before another is submitted; submitting the same request again does not create an additional refund. For partial refunds, we will explain the items covered, allocated discounts, corresponding taxes and any shipping charges refunded or retained. Original shipping charges for a voluntary return are generally not refunded if they were disclosed before purchase and the service was provided, except where we are responsible or the law requires otherwise. We do not retrospectively deduct an undisclosed outbound shipping fee from a free-shipping order. If we cancel an entire order because we cannot fulfill it, we refund all amounts collected, without deducting shipping or payment-processing fees.

Refund processing. When a return is required, receipt of the returned items must be verified before the return refund is initiated; providing a tracking number alone does not confirm receipt. We will inspect the return after receipt and notify you of the decision. Once approved, we will initiate the refund promptly, within applicable legal deadlines, and provide the available processing status. If care approves a resolution that does not require a return, we will not wait for a parcel. Cancellation refunds follow the confirmation process described above. After the payment provider confirms a successful refund, we will send a refund notification to the email address used at checkout. A cancellation notice is not a refund confirmation. Bank and payment-provider posting times vary; neither submitting a refund request nor receiving a refund notification confirms that funds have appeared in your account.

Approved refunds go to the original payment method. If that account is closed or a refund cannot be returned that way, we will work with the payment provider and explain the available options. We will not replace a refund owed to you with store credit without your agreement. Contact us if the processing time advised in your refund update has passed.

Exchanges and discounted items. For a change-of-mind exchange, request a return and place a separate order; the new order uses current pricing and availability. For a wrong or defective item, we will discuss a refund or replacement without requiring a new paid order as a condition of resolving the issue. Regular sale items follow the same return conditions as full-price items. Any future special clearance conditions must be disclosed before payment and cannot remove rights protected by law.

Privacy

Information we use. We store the information needed for accounts, orders and support: your name, email, phone number and delivery address; a securely hashed password when you create an account; email-verification and session records; order, payment, refund and shipment records; and support messages, including images and files you upload and their file details. We use this information to authenticate access, calculate shipping, process and fulfill orders, handle returns and refunds, show order history and provide support.

Order communications and service providers. We use the email address entered at checkout for payment, cancellation, refund and shipping updates, including available tracking numbers and shipping-label attachments. We provide the information needed for those services to payment, shipping-rate, warehouse, delivery and email service providers. This may include order details and the recipient’s name, email, phone number and address, depending on the service. The payment provider handles sensitive payment credentials; Vermisse receives the transaction information needed to process and support the order and does not store full card details.

Cookies and browser storage. Signed-in sessions use an essential, HttpOnly cookie that can remain active for up to 30 days. Support conversations use an essential HttpOnly cookie for up to 180 days so a guest can return to the same conversation. Guest checkout also uses an essential verification-session cookie for up to one hour and order-access cookies with credentials valid for up to 30 days. These credentials help protect access to the corresponding checkout or order.

If you select “Save this information for next time” and continue to payment, a signed-in customer’s delivery details are saved to that account. A guest’s delivery details, including the recipient’s name, address and phone number, are saved in that browser’s local storage until the saved details or site data are cleared. Use this option only on a private device. The cookie notice and visitor-statistics preferences are also stored locally. This website does not use marketing cookies.

Visitor statistics. We estimate daily visitors to public content pages. By default, a random browser identifier is saved in local storage for up to 90 days without extending its expiry. You can choose estimates without a stored identifier or turn statistics off in Cookie settings. When storage is unavailable or estimates are selected, we use the network address and browser information to calculate a daily estimate. Global Privacy Control and Do Not Track signals stop both forms of collection. Statistics do not use account or order information; reports contain daily totals, not individual browsing histories.

The statistics request includes only a public page path and, when used, the random identifier; it does not send account cookies, query parameters or referring-page details. The statistics database stores daily keyed hashes, not the raw identifier, IP address or browser information. Previous-day keys are erased and old daily hashes are cleared by scheduled maintenance. Daily totals are retained for up to 365 days. These are estimates: shared networks, clearing an identifier or switching collection modes may merge or count visits more than once.

Order and support records. Guest and account order records are retained for purchase history, fulfillment, after-sales support and transaction records. Expiration of a login session or guest access credential does not delete an order. Guest orders can be linked to a customer account with the same verified email address. Support records include the messages and attachments supplied during a conversation; deleting a message from your own view does not by itself erase those records. Contact Vermisse care with questions or requests concerning your personal information. We may need to verify your identity before providing or changing records.

If other analytics or marketing tools are added later, this policy and the site’s cookie choices will be updated before those tools are used.

Terms of service

By using this website you agree to use it for personal, lawful purposes and not to interfere with its operation or security.

Product information on this site is provided for general information. It is not medical advice and does not replace the label or professional guidance. Repair Essential Oil is for external use only; avoid direct contact with the eyes; store in a cool, dark place; use within 12 months of opening.

Direct purchases are subject to the price, availability and payment-provider terms offered for your order, together with the order and payment, shipping, cancellation and return and refund policies above. These terms do not establish a separate return period or fee schedule.

An order record may exist before payment is confirmed. Payment confirmation does not mean that fulfillment or shipment has been completed.

Place your order through Vermisse checkout on this website.

The Vermisse name, bottle imagery, photography and site text are the property of their respective rights holders and may not be reproduced for commercial use without permission.

Nothing in these terms limits consumer rights that cannot be excluded by law. Policy changes apply to future orders and do not retroactively reduce your rights for an existing purchase.

Contact

For a direct website order, use the Vermisse contact window below. Include your order number, checkout email and a short description of the request. We will provide any return address and shipping instructions for your case; do not send products back before receiving them.

You can also contact Vermisse care for product questions, press, wholesale or partnership inquiries.